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All tickets sold on BigHit.com are authentic tickets valid for entry to the specified event. Please contact your ticket seller immediately if you have trouble gaining entry to the event. Your seller's contact information is included on your email receipt. In the unlikely event of an issue gaining entry at the venue, you will need a written letter from the venue on it's letterhead, or even a simple email identifiable from the venue, verifying that there was a problem scanning the tickets [gaining entry]. We require this verified proof to secure your refund from the ticket seller who supplied your tickets. (Written or stamped "voids" on tickets don't qualify as verified proof.)
The sellers who list tickets on our marketplace are required to provide tickets for the exact seating they advertise, or else provide equal or better seating. In case of a significant seating change from the section and row on your original ticket order, your seller must proactively contact you and confirm any substitution. We understand that "equal or better than" may be subjective. If you are unhappy with the alternate tickets that your seller proposes or supplies, please contact us immediately at 1-866-459-9233 and we will investigate the issue to help you reach an amicable agreement with the seller.
Regardless of the delivery method on your order, your tickets will arrive in time for the event. If your seller doesn't deliver the tickets in time for your event we will coordinate your refund with the ticket seller.
If your event is cancelled, we will coordinate your refund (excluding delivery fees) with the ticket seller. In some cases, your ticket seller may require you to return the tickets before a refund will be issued. If your event is postponed, and tickets for the original date are valid for the rescheduled date, you're all set! You can use your tickets to attend the event at the new date and time, when it's announced by the venue. We're here to help if you have any questions that your seller can't answer! See our Contact Us page for ways to reach us.